Privacy Policy

1. Controller

2. Contact

Email: info@pdfparrot.app

3. Website hosting and access data

When this website is accessed, technical access data may be processed by the hosting provider in order to deliver the website, ensure technical operation, and maintain security. This can include the IP address, date and time of access, requested page or file, referrer URL, browser and operating system information, HTTP status code, and amount of data transferred.

The legal basis is Art. 6 (1) lit. f GDPR. Our legitimate interest is the secure, reliable, and efficient operation of this website.

4. Contact via email

If you contact us by email, we process the personal data you provide, such as your email address, name, and message content, to handle and respond to your request.

Depending on the nature of the request, the legal basis is Art. 6 (1) lit. b GDPR for pre-contractual or contractual communication, or Art. 6 (1) lit. f GDPR based on our legitimate interest in responding to inquiries.

5. Support requests and support packages

If you contact support or send us a support package from the application, we process the information you provide to handle your request, analyze errors, and provide technical support. A support package may in particular contain log files, program and version information, error messages, and technical system information.

Depending on the contents, this may also include personal data such as file names, file paths, user name, email address, technical IDs, or other information provided by you.

Please review support packages and attachments before sending them and do not submit confidential documents, passwords, license keys, or sensitive personal data unless this is required to handle the support request.

The legal basis is Art. 6 (1) lit. b GDPR where processing is required for pre-contractual or contractual measures, and Art. 6 (1) lit. f GDPR based on our legitimate interest in handling support requests, error analysis, product improvement, and ensuring technical operation.

Personal data from support requests and support packages is deleted when it is no longer required for processing, unless statutory retention obligations or legitimate interests require longer storage.

6. Purchases and downloads via Payhip

Commercial purchases and some download or checkout processes may be handled via Payhip. When you click a purchase or checkout link, you are redirected to Payhip. Payhip and the payment processors offered there process the data required for ordering, payment, invoice, tax, fraud prevention, product delivery, and customer support.

Depending on the transaction, we may receive order-related information from Payhip, such as name, email address, purchased product, order number, transaction status, license or download information, and invoice-related details. We use this information for contract fulfillment, license handling, support, accounting, and legal retention obligations. We do not receive full payment card details.

The legal basis is Art. 6 (1) lit. b GDPR for contract fulfillment, Art. 6 (1) lit. c GDPR for statutory obligations, and Art. 6 (1) lit. f GDPR for fraud prevention, support, and secure operation of the sales process.

Further information is available in Payhip’s privacy policy: https://payhip.com/privacy

7. Cookies and analytics

This website currently does not use its own analytics tools and does not intentionally set non-essential tracking cookies. External pages linked from this website, such as Payhip checkout pages, may use their own cookies and tracking technologies under their own responsibility.

8. Retention

We store personal data only for as long as necessary for the respective purpose or as required by statutory retention obligations. Email inquiries and support packages are deleted when they are no longer required for processing, unless legal retention periods or legitimate interests require longer storage. Order and invoice-related information is retained in accordance with applicable commercial and tax retention obligations.

9. Your rights

You have the following rights under the GDPR, subject to the applicable legal requirements:

• right of access pursuant to Art. 15 GDPR,
• right to rectification pursuant to Art. 16 GDPR,
• right to erasure pursuant to Art. 17 GDPR,
• right to restriction of processing pursuant to Art. 18 GDPR,
• right to data portability pursuant to Art. 20 GDPR,
• right to object pursuant to Art. 21 GDPR.

To exercise these rights, you may contact us at the email address provided above.

You also have the right to lodge a complaint with a competent data protection supervisory authority.

10. Changes to this Privacy Policy

We may update this Privacy Policy when legal, technical, or organizational changes make this necessary. The current version is available on this website.